Privacy Policy
Privacy Policy for TropicalRoam.lk
Welcome to Tropical Roam (“we”, “us”, “our”). Your privacy is very important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit and use TropicalRoam.lk (the “Website”), in accordance with applicable laws (including Sri Lanka’s Personal Data Protection Act, 2022).
Please read this policy carefully. By using our Website, you agree to the terms below.
1. Information We Collect
We may collect different types of information from you, including:
a. Personal Information (Personally Identifiable Information)
Name
Email address
Phone number
Postal address
Nationality / citizenship (if required for bookings)
Travel preferences, itinerary details, guest names (if applicable)
b. Financial / Payment Information
Credit card or other payment details (processed securely through third-party payment gateway)
Billing address
c. Non-Personal Information
IP address
Browser type and version
Operating system
Pages you visit and time spent on the Website
Referral / exit pages
Device information
Usage data and analytics
d. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to collect usage and technical data, enhance user experience, remember preferences, and for analytics.
2. How We Use Your Information
We use your information for purposes including, but not limited to:
To process and fulfill your bookings, reservations, and travel arrangements
To communicate with you (e.g. respond to inquiries, send confirmations, updates, newsletters, promotional offers)
To personalize and improve your experience on our Website
To improve and maintain our services, Website functionality, and performance
To comply with legal obligations (tax, regulatory, etc.)
To prevent fraud, misuse, or other harm
3. Disclosure of Your Information
We may share your personal information with third parties under certain circumstances, such as:
Service Providers & Partners: For example, hotels, transport / tour operators, payment processors, etc., who need your information to provide the services you requested
Legal / Regulatory Authorities: If required by law or to protect our rights, safety, or property
Business Transfers: If Tropical Roam is involved in a merger, acquisition, or sale of assets, your personal data may be transferred
With Your Consent: Where you agree or request it
We will only disclose as much data as is reasonably necessary for the purpose.
4. Data Retention
We will retain your personal information only as long as needed to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. After that, we will securely delete or anonymize your data.
5. Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Depending on applicable law, you may have rights over your personal data, including:
Right to access your data
Right to correct or update any errors
Right to delete your data
Right to object to or restrict certain processing
Right to data portability
If you wish to exercise any of these rights, please contact us using the details below.
7. Cookies / Tracking Preferences
You can modify your browser settings to refuse cookies, or to notify you when cookies are being used. Please note some Website features may not work properly if cookies are disabled.
8. Third-Party Links
The Website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of those external sites. We recommend you review their privacy policies.
9. Children
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us and we will delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post changes on this page with the revision date. Your continued use of the Website after such changes constitute your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding your personal information, please contact us